Dr. Shaka Monroe  - Medical DirectorDr. Shaka Monroe - Medical Director
  • Professional: B.S. Degree in Laboratory Animal Science North Carolina Agricultural & Technical State University 1993
  • DVM Degree North Carolina State College of Veterinary Medicine 1997

Dr. Monroe is originally from Washington DC, but grew up in Raleigh, North Carolina. He discovered from a very young age, a great love for animals. He took every opportunity to learn about and gain experience with different types of animals by working as a veterinary assistant and then technician at a local veterinary hospital. This love for animals persisted beyond childhood into adulthood and he feels very fortunate that he was able to fulfill his lifelong dream of becoming a veterinarian. Dr. Monroe attended North Carolina Agricultrual and Technical State University and obtained his B.S. Degree in Labroatory Animal Science in 1993. This education afforded him the necessary pre-requisites needed to apply to veterinary school. Dr. Monroe attended North Carolina State College of Veterinary Medicine and obtained his DVM degree in 1997. Dr. Monroe worked for 2 years at a small animal hospital in Goldsboro, North Carolina. Upon moving to Pennsylvania in 1999 he went to work full time in emergency veterinary medicine at Pet Emergency Treatment Services in Lancaster, Pennsylvania. He worked there for 9 years and in 2005 was afforded the opportunity to purchase his own emergency practice, The Animal Emergency Clinic. Under his leadership, the practice rapidly outgrew the original building and was relocated to York, Pennsylvania from Emigsville in 2007. The new 7500 square foot facility was renamed Animal Emergency & Referral Center of York. The addition of Specialists in Ophthalmology, Surgery, Cardiology, Dentistry and Radiology helped to increase the capabilities of the practice and allow the people of York and surrounding areas access to specialists right in their own backyard. In an age when pet lovers can turn on the television and see television shows featuring emergency veterinary practice, they are aware of all the advanced procedures, diagnostics and treatments available for pets and expect access to that level of care. Dr. Monroe feels fortunate to be a part of a team of caring, dedicated veterinary professionals that make themselves available to help others 24 hours a day, 365 days a year. Dr. Monroe currently resides in Lancaster, Pennsylvania with his wife Jennifer, their four children, a cat named "JJ", a turtle named "Sonic," a Uromastyx Lizard named "Bowser" and numerous tropical fish.


Dr. Lisa MillerDr. Lisa Miller
  • Professional:  BS University of Pittsburgh, Veterinary School
  • VMD from the University of Pennsylvania School of Veterinary Medicine 1991

Lifetime resident of Central Pennsylvania, having grown up and currently residing in the Hershey area. First seventeen years in private practice in Hershey, with the first ten years spent in both large and small animal practice. Veterinarian for the Pennsylvania State Police horses based in Hershey for six years. Practicing emergency medicine exclusively since April 2008, enjoying the daily challenges emergency work brings.

"If you would ask my folks, they would tell you that all I ever wanted to be since a young child was 'an animal doctor', and I feel very fortunate to have been able to fulfill my childhood dreams. Being part of the staff here at AERC is very rewarding, and needless to say exciting and fun."


Dr. Tara S. RabuffoDr. Tara S. Rabuffo
  • Professional: Diplomate, American College of Veterinary Surgeons  Board Certification 2003
  • University of Pennsylvania School of Veterinary Medicine, 2002-2004, Clinical Instructor, Faculty, Sports Medicine Surgery

Dr. Rabuffo became interested in surgery while studying Animal Science at Cornell University in 1993.  After completing veterinary school, Dr. Rabuffo completed a rotating intership in equine medicine, surgery, and anesthesia.During the past thirteen years Dr. Rabuoffo has published numerous scientific and lay articles, has been a speaker at the annual meeting for the American College for Veterinary Surgeons, and has conducted many continuing education seminars for veterinary professionals.  Prior to joining AERC she was the staff surgeon for VCA Smoketown Animal Hospital.  AERC was honored to have her join our Emergency and Surgery staff in August of 2011.


Dr. Jennifer LongbottomDr. Jennifer Longbottom
  • BS  Animal Science - May 1985  Virginia Tech
  • DVM - May 2001 Oklahoma State University  

Dr. Longbottom supervised 8 veterinarians as Chief of Staff at Pet + ER in Towson from 2007 until 2010 prior to joining AERC.  Before assuming the role as Chief of Staff, Dr. Longbottom was a Staff Veterinarian at the same location giving her many years of Emergency Veterinary experience as well as her work with Timonium Animal Hospital from June 2001 until April 2003.

Her professional interests include head trauma, pain management and Critical Care making her an asset to the team.



Dr. Joanna ParrDr. Joanna Parr
  • Professional:  B.S Degree in Animal Sciences Pennsylvania State University 2008         
  • VMD Degree University of Pennsylvania School of Veterinary Medicine 2012
Dr. Parr, born in England, immigrated to the United States and grew up in the Philadelphia area. Her early interest in veterinary medicine led her to pursue an undergraduate degree from Penn State University and subsequently a VMD degree from the University of Pennsylvania. While obtaining her veterinary degree at Penn, she further developed interests in emergency and critical care, surgery, shelter medicine, exotics and working dogs. In addition to her compassion for animals, Dr. Parr is an avid soccer player, snowboarder and scuba diver. She enjoys volunteering within her community and currently resides in Elizabethtown with her husband Carson and two dogs, ‘Karma’ and ‘Knightmare.’ 

Dr. Angela NeubaumDr. Angela Neubaum

  • Professional: BS Degree in Biology, Physiology, and General Chemistry La Salle University 1996
  • DVM Degree, La Salle University of Veterinary Medicine 2003


 Angela was born in Colombia-South America and received her D.V.M degree from the University of La Salle In Colombia. After graduating Dr. Neubaum pursued her career as a small animal veterinarian in her native country of Colombia.  After moving to the states, she completed the requirements for the Educational Commission for Foreign Veterinary Graduates (ECFVG) and sat for the boards which consisted of a comprehensive written test and a multi day, multi section postgraduate assessment of hands on clinical veterinary medical skills covering both large and small animals species, as well as laboratory and other diagnostics practices.  Dr. Neubaum completed both phases of the test and received her DVM License in the United States.   Dr. Neubaum has special interests in Feline and Canine medicine. She also enjoys the field of critical care and emergency, having spent many years as an Emergency and Critical Care Veterinary Technician. Her hobbies include spending time with her husband and 2 dachshunds, as well as dancing, traveling, bicycling and hiking.  Dr. Neubaum is a member of the American Veterinary Medical Association. 


Technicians and Customer Care
Amber - Certified Veterinary Technician/Shift LeaderAmber - Certified Veterinary Technician/Shift Leader

Amber obtained her Associate's Degree in Veterinary Technology from Johnson College in Scranton. She has been working professionally in the field since 2008 and has expanded her skills tremendously by joining the team at AERC.  Amber leads the team on the busiest shifts at the hospital and is appreciated and admired for her ability to stay cheery and focused in this unpredictable and emotionally charged environment.  Clients presenting with emergencies often comment about her professionalism and ability to help them fully understand the options for their pet in even the most stressful of circumstances.


Amanda - Certified Veterinary Technician/Shift LeaderAmanda - Certified Veterinary Technician/Shift Leader

Amanda obtained her associates degree in Veterinary Technology prior to successfully passing the national exam to become a licensed veterinary technician.  Amanda attributes her compassion and love for animals to her mother which is observed by all blessed with working with her.  Amanda's leadership ensures patient's and owners receive the highest level of communicaiton and care while in AERC's care.


Sarah - Certified Veterinary TechnicianSarah - Certified Veterinary Technician

Sarah joins the practice on weekends and enjoys the diversity of patients seen in our busy emergency practice. Sarah is always a welcomed face at the practice as she handles any and every situation with superior technical skills and compassion.  When she's not busy with her full time day practice position in Lancaster, she's in York assisting with  emergencies and we are very grateful for the contributions she makes to the hospital.


Heather - Certified Veterinary TechnicianHeather - Certified Veterinary Technician

Heather has worked professionally in the field for the past 12 years in both emergency and day practice and is also a professional groomer. Heather works with AERC as a relief technician and brings a wealth of experience and enthusiasm for the field.  We can always count on her when help is needed to support the practice team and patients of the hospital.


Jessy  - Shift LeaderJessy - Shift Leader

Jessy has been working in the field of veterinary medicine since she was still in high school. After working several years at a local veterinary hospital, Jessy joined our practice in 2/2007 as an overnight emergency technician.  She champions the cause of all animals and is a compassionate asset to our team. Jessy has been a shift supervisor for three years and oversees our medications making both tasks look easy even though it's obvious they are not.  Jessy's leadership is admired and respected by her co-workers as she brings out the best in those around her making for a more positive experience for owners, patients and co-workers a like. 


Crystal  - Training Coordinator/ Ophthalmology TechnicianCrystal - Training Coordinator/ Ophthalmology Technician

Crystal has been employed professionally in this field since June of 2005 and graduated with a Bachelor of Small Animal Science from Delaware Valley College. Since graduation Crystal has continued her education by pursing her Licensed Technician status via Penn Foster College.

Prior to joining the practice team of AERC, Crystal was the Head Outpatient Technician Coordinator at Hickory Veterinary Hospital in Plymouth Meeting, Pa. She joined our team in December of 2009 as a veterinary technician.

Crystal coordinates the hospital's training program for new employees and over sees the continuing education efforts of her co-workers through out their employment. She is also responsible for our ophthalmology department which provides board certified services for personal pets, breeders and service dogs.


Paula  - Equipment Supervisor Paula - Equipment Supervisor

Paula joined our team in December of 2006 and manages equipment maintenance when she’s not working with patients. Paula has experience with both farm and small animals as well as enjoys the challenges presented with exotics and Avians. She has a AA in Business Administration and works with the CART (York County Animal Response Team). Paula is a thoughtful, detail-oriented, exceptional technician and proud mother of two preschoolers.


Katie -  VeterinaryTechnicianKatie - VeterinaryTechnician

Katie graduated from Harcum Jr. College in 1987 with an Associate's degree in Animal Health Technology. She has worked at several day practices in the area. Katie has been working at AERC for 4 years, and has been a practicing veterinary technician for 24 years.  She keeps owners informed and makes patient care her number one priority.


Bernie - Client Care SupervisorBernie - Client Care Supervisor

Bernie has worked professionally in the Veterinary field for fifteen years with experience in emergency, shelter and day practice care.  As AERC's customer care supervisor, Bernie is responsible for records management and client satisfaction for the hospital.  Bernie guides our reception team to quickly and compassionately support owners when they arrive in the facility.  Bernie's technical experience makes her an asset to the technicians as she is cross-trained in both areas to provide support as needed.  She's the proud  co-founder of a rescue in Lancaster that  positively impacts pets and people a like. 


Rachel -  Veterinary TechnicianRachel - Veterinary Technician

Rachel has been working in the veterinary field since she was old enough to enter the work force- it's the only job she's ever known! A vet tech for almost nine years, Rachel has a special interest in specialty medicine including Holistic medicine, ophthalmology and exotic pets. Rachel owns and operates Muhallah Grooming for Dogs in York and is involved in a Pitt Bull education program aimed at heightening awareness of these often misunderstood and mistreated dogs. 


Diana - Billing SupervisorDiana - Billing Supervisor

Diana is a professional pet groomer and has over twenty years experience in the field of veterinary medicine. After spending thirteen years at another emergency facility, Diana joined AERC as ICU Clerk and also oversees the population control programs AERC supports. Diana has been with AERC since October of 2006.


Betty Betty

 Betty has been employed by AERC since it opened in 2005.  Before joining the team she worked in the pharmaceutical industry for 11 years.

Betty assists the doctors and technicians on the weekends.

Betty's favorite part of her position is helping our clients through the stressful time when their beloved pets are ill and, of course, helping all the wonderful pets when they need it.

Angie Sippling- Client Care
Angie has worked at a day practice prior to joining AERC in November of 2012. Her passion for animals inspired her to pursue a career in the veterinary field. She received her Vet Assistant diploma in Jan 2007. She enjoys helping to care for our clients and their pets in emergency situations. Angie also enjoys working at an emergency hospital due to the fast pace environment. 

Michelle - Client CareMichelle - Client Care

Michelle's worked at several day practices and while her personal pet is a horse, she is very knowledgable of smalll animal concerns and offers callers quality information in their time of need.  Michelle is a fast learner and has quickly become an asset to the team thanks to her professionalism and cheery disposition. 


Katie - Hospital AssistantKatie - Hospital Assistant

 Katie's professional experience is in human medicine but after bringing her pet in to AERC  for life saving treatment, she set her sights on the veterinary field.  Katie provides our technicians with much appreciated support by managing inventory supplies, sterilizing and stocking surgical supplies, and records management.  When Katie isn't busy with those tasks she can be found answering our busy phones connecting owners with the help they need to find solutions for their pets.


Theresa - Client CareTheresa - Client Care

Theresa became interested in the veterinary world due to the compassion to impact both humans and animals. She has a BA in business management and works full-time in the human medical field. She enjoys the flexibility of working for a 24-hour facility and demonstrates grace under pressure on what can sometimes prove to be very busy weekends.